# Chris Moore

> Applied AI & Customer Solutions: discovery, build, adoption. I turn AI from a good demo into a working system that people actually use. Based in Hayward, CA (SF Bay Area). Open to applied AI and forward deployed roles.

- Website: https://resume.crsmoore.com/
- LinkedIn: https://www.linkedin.com/in/crsmoore
- X: https://x.com/crsmoore
- GitHub: https://github.com/crsmoore

## Summary

For 15+ years I've worked where software meets its users. I led customer experience and technical support at ClickFunnels through its $0 to $11M+ run, then built my own practice advising 1,000+ entrepreneurs: finding the real problem, scoping the fix, building the system myself, and carrying what I learn back to product teams.

Today I build with AI agents and AI coding tools, teach non-technical teams to own what gets built, and know where today's agents are reliable and where they aren't.

## Selected AI builds

- AI agent team: I run a team of about 20 AI agents, each with a single job, written limits, and schedules. A Notion hub holds the roster and routines. A chief of staff writes the morning digest and checks that the others' jobs ran. One agent sweeps dependencies and security daily, then opens, fixes, and merges PRs once CI passes. Others handle community member ops, research, and mail. Nothing risky or member-facing happens without my yes. An earlier version, Wellspring Ops, ran four Claude Code agents on a VPS (now retired).
- Job search research system: Claude agents work over MCP in two related Notion databases (roles and companies). They check whether postings are still live, write a fit analysis for each role, and keep decision notes current.
- Traffic and revenue dashboard: Built in Perplexity; brings Google Analytics traffic data together with revenue and sales, showing which traffic sources and devices actually turn into sales, so a business owner can see what's working at a glance.
- YouTube video summarizer: Pulls the full transcript over MCP, checks that it's complete, drafts a timestamped briefing, and runs a Claude Opus review. It then saves the briefing to a Notion knowledge base with linked people, sources, and topics. It also runs as a Notion custom agent.

## Experience

### Moore Creative Ideas, LLC: Founder & Principal (2016–present, 10+ years)

Technical consulting and AI implementation for coaches, creators, and digital businesses.

- Run discovery myself with every client, turning messy problems into clear, scoped plans.
- Build end-to-end systems hands-on: marketing automation across funnels, CRMs, email, and integrations, and now AI agent systems for project management.
- Advised 1,000+ entrepreneurs and online businesses on strategy, customer-facing systems, and internal AI operations, and worked directly with hundreds, including a Kajabi business that has passed $17M+ in revenue.
- Helped several clients grow to hundreds of thousands of dollars in revenue through technical guidance and hands-on builds.
- Feed detailed product feedback to the software teams my clients depend on. Several have told me I'm a "household name" on their internal teams, and Kajabi's leadership refers clients to me.
- Launched FixThatDNS (https://fixthatdns.com), a productized service that fixes DNS and email-deliverability problems, usually in under an hour.
- Launched the Tech Relief Collective paid community in Feb 2024 (60 paying members to date) and teach its weekly live trainings and demos, helping people put AI, Kajabi, and automation to work in their own businesses.
- Chosen as one of seven Kajabi Ambassadors worldwide (program since retired).

### ClickFunnels: Head of Customer Experience & Technical Support (Aug 2014–Feb 2016, 1 year 7 months)

Ran customer experience and technical support for the official launch and the first 18 months as the company grew from $0 to $11M+.

- Led an 18-person support team through 100,000+ tickets in 18 months, including live coverage of million-dollar launches.
- Recruited, hired, and trained every member of that team, then managed their onboarding and performance.
- Worked embedded with engineering on bug fixes, QA, and UX, turning ticket patterns into clear, evidence-backed requests that shaped product decisions.
- Ran escalations and high-stakes customer recovery, turning frustrated users back into advocates.
- Spoke and trained at the first ClickFunnels Certification event, with 140+ entrepreneurs attending.

### OptimizePress: Senior Support Engineer (Sep 2013–Aug 2014, 1 year)

Led technical support for a global community of creators and marketers building landing pages and sales funnels in WordPress.

- Resolved 4,000+ technical issues across custom landing pages, payment integrations, plugin conflicts, and tricky WordPress edge cases.
- Worked closely with engineering to track down and fix critical bugs.
- Built and advised on landing pages and marketing sites that drove millions of dollars in combined customer revenue.

## Skills

- Customer-facing: discovery, solution design, implementation, onboarding and enablement, workshop facilitation, escalation to product and engineering, root cause analysis
- AI and agents: Grok Bot, Claude Code, Codex, Cursor, Notion, Perplexity, Gumloop, Viktor, ClickUp, MCP servers, multi-agent orchestration
- Technical: DNS and email authentication (SPF, DKIM, DMARC), Cloudflare, GitHub, webhooks, integrations and permissions, Zapier, Make, API integrations, JSON, HTML/CSS

## Education

- MA, Liberal Arts · St. John's College, 2007
- BA, English · George Mason University, 2001

## Contact

Message me on LinkedIn: https://www.linkedin.com/in/crsmoore